Terms & Conditions

Last Updated: 22/03/2025

1. Introduction

Welcome to Burnt Grove. By subscribing to our design services, you agree to comply with and be bound by the following Terms & Conditions. Please read these carefully before subscribing.

2. Service Overview

Burnt Grove provides subscription-based branding and design services. Clients pay a recurring fee to access our design services, which include branding, web design, and various other creative assets.

3. Subscription Model

We offer three subscription options:

  • Monthly Plan – Highest flexibility, billed monthly.

  • Quarterly Plan – Billed monthly, with a contractual commitment of three (3) months at a discounted rate.

  • Annual Plan – Billed monthly, with a contractual commitment of twelve (12) months at the best value rate.

3.1 Payment Terms

  • Subscriptions are billed in advance and are non-refundable except as outlined in Section 3.3.

  • Payments are processed automatically on the renewal date via the selected payment method.

  • Failure to process payment may result in suspension or termination of services.

3.2 Cancellation

  • You may cancel your subscription at any time, but services and payments will continue until the end of the current billing cycle.

  • If you are on the quarterly or annual plan you cannot receive refunds for unused time if you cancel mid-term, and you will be liable to pay for the remainder of your contracted term.

3.3 Satisfaction Guarantee

  • If a client is not satisfied with the service within the first 7 days of their subscription (from date of purchase), they are eligible for a 75% refund of their initial payment.

  • Refund requests must be submitted in writing, to barnaby@burntgrove.com, within this timeframe.

4. Service Scope & Limitations

4.1 What’s Included

  • Branding, logo design, colour palettes, typography, brand guides.

  • Web design (limited to supported platforms, i.e.; Squarespace, Shopify, Webflow).

  • Social media design, print materials, merchandise design, and other visual assets.

  • Ongoing design requests managed via a Trello (or similar) board.

4.2 Request Process

  • Clients may submit unlimited design requests, but only one active request is worked on at a time.

  • Turnaround time for design requests typically varies from 2-4 working days, depending on the complexity.

  • Larger projects (e.g., full website designs) will be broken into multiple requests, extending delivery time accordingly.

4.3 Revisions

  • Each request includes unlimited revisions. Be aware these may extend the delivery time for the request beyond the typical 2-4 working day timeframe.

  • Further revisions to previously delivered requests may be treated as new requests and added to the queue.

4.4 Exclusions

  • Burnt Grove does not provide web development or coding services.

  • Design work requiring custom illustration or animation may be assessed on a case-by-case basis.

5. Intellectual Property

5.1 Ownership of Designs

  • Upon full payment, clients receive full ownership of completed design assets.

  • Burnt Grove retains the right to showcase completed work in its portfolio and marketing materials unless the client requests otherwise in writing.

  • All preparation materials, sketches, visuals, including the electronic files used to create any final deliverables to the client remain the property of Burnt Grove. The final artwork/digital files will become your property ONLY upon receipt of all relevant payments for the period in which the work is completed. 

5.2 Use of Third-Party Assets

  • All subscriptions include the licensing of third-party assets procured by Burnt Grove (e.g., stock images, fonts) as part of your designs. The onward use of these assets will be dictated by the third-party license agreement.

  • Clients are responsible for ensuring that their usage of licensed assets complies with the respective third-party licence terms. Burnt Grove is not liable for any misuse of third-party assets by the client.

6. Termination

Burnt Grove reserves the right to terminate services if a client:

  • Violates these Terms & Conditions.

  • Engages in inappropriate, unethical, or abusive behaviour towards our team.

  • Fails to make payment after reasonable attempts to collect.

7. Liability & Disclaimers

  • Burnt Grove provides services "as is" and makes no warranties, express or implied, regarding the suitability, accuracy, or completeness of delivered designs for any particular purpose.

  • Clients are responsible for ensuring that all designs comply with applicable laws and regulations, including intellectual property rights.

  • Burnt Grove is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Amendments to Terms

Burnt Grove reserves the right to modify these Terms & Conditions at any time. Clients will be notified of significant changes via email or an announcement on our website at least 7 days before the changes take effect.

9. Contact

For any questions or concerns, please contact us at barnaby@burntgrove.com.